Customer Service:
866.601.3827

An Online Parts Division of Visit Village Motorsports Est. 1963

FAQs

SHIPPING & FREIGHT INFORMATION

For more information on shipping, please visit our Shipping Guide page. 

HOW CAN I BE SURE I’M ORDERING THE CORRECT PARTS?

If you're not completely sure the part you’re looking up is correct for your machine, contact our Support Team for assistance. A wrong part delivery can be very frustrating so we understand the importance of clarity when ordering.  To verify fitment, it is important that you include the VIN or serial number for the machine you are working on in order to provide accuracy. Please allow 24-36 business hours for reply with part fitment analysis as we answer all inquires in the order they are received.

BEFORE I ORDER PARTS, I WANT TO CONFIRM THEIR AVAILABILITY AND PRICING WITH SHIPPING. HOW CAN I DO THAT?

Any part(s), services, requests, shipping quotes, part availability, and delivery times will be answered by our Support Team. Providing as much information as possible (part numbers, quantities, and location for shipment destination) will help in quote accuracy and efficiency.  Please allow 24-36 business hours for replies concerning availability and pricing as we answer all inquires in the order they are received.

DO YOU SHIP INTERNATIONALLY?

Many parts can be shipped internationally and we offer a country list during our checkout process.  If you have any questions about shipping to your country, feel free to contact our Support Team for information.

Our default international shipping method is through United States Postal Service (USPS) as they offer the most affordable methods of customs and delivery charges.  Shipping time can be expedited using DHL service for an additional cost.  For DHL options, contact our Support Team for rates.  In the event that a certain product or brand cannot ship to your location, you will be contacted via email from our support team.

I FORGOT A PART AND COMPLETED MY ORDER - IS THERE ANY WAY I CAN ADD A PART?

Unfortunately once an order is placed, items cannot be added.  In the event that your order was placed just minutes ago, we may be able to add an item but there is no guarantee.  If your order has been processed though our internal software, items cannot be added and a new order will need to be placed.

HOW LONG SHOULD I WAIT BEFORE CHECKING THE STATUS OF MY ORDER?

Once an order is placed, you will receive a confirmation email summarizing your order.  The next email you will receive is at the time of shipment with a tracking number.  If there are backordered or discontinued items, you will receive an email from our support team notifying you of specific details.

Most parts ship within 2-4 business days of ordering depending on warehouse locations.  If you have not received any contact after seven (7) business days, feel free to contact our Support Team for more information.  Please allow 24-36 business hours for replies concerning order status as we answer all inquires in the order they are received.

WHY IS MY CREDIT CARD NOT WORKING?

The main reason credit card transactions decline is due to incorrect billing information.  When checking out, the billing address must match the shipping address for security purposes. Make sure you enter your billing address exactly as it’s shown on your credit card statement. 

Cards also decline because of an incorrect CVV2 number. These are the last three digits on the back of the credit/debit card (Visa/Mastercard/Discover). On American Express cards, it is the four digit, non-embossed number printed above the account number on the face of the card.  Any attempted transaction will show pending on your statement for 2-4 business days.  Knowing your billing details will prevent any pending charges and ensure payment accuracy.

IS THERE A CORE CHARGE FOR THE PART I’M ORDERING?

Core charges are consignment fees from the manufacturer on parts that can be rebuilt by them.  For example: Bombardier places consignment fees on cylinders, crankshafts, and short blocks.  In the event that there is a core charge for the item(s) you are purchasing, you will be contacted by our support team with related details.  Please see our Return & Exchange Guidelines section for more information.

HOW DO I RETURN PARTS?

All returns (including warranty & core returns) are filed using our online return form under the Ordering Guidelines section. Use this form to request a return authorization number, (RA#). Once this form is received with our support team, you will be emailed an RA number with instructions on how to return your part(s). All returns (excluding warranty & core returns) are subject to a 25% restocking fee. For more information on returns, please visit our Return & Exchange Guidelines page. 

PLEASE NOTE: 
Return shipping, insurance and packaging costs are the responsibility of the customer unless the return is necessary due to a mistake on behalf of Parts Pit Stop. Unless Parts Pit Stop is at fault for the return, a 25% restocking fee is due on all returned parts. 

A refund for the price paid, less any original and/or return shipping fees, will be issued to the original payment method used at the time of your order. Fees paid for international duties, taxes and/or brokerage fees are non-refundable. 

For warranty returns, or returns due to defects in materials or workmanship, please see our Return & Exchange Guidelines page.

BACKORDER INFORMATION

For more information on backorder policies, please visit our Backorder Guidelines page.

BUSINESS HOURS

You can view our business hours by visiting our Contact Us page.

GENERAL CONTACT INFORMATION

For more information on contacting PartsPitStop.com, please visit our Contact Us page.

CAN I REQUEST A QUOTE ON A PARTICULAR ORDER?

Any part(s), services, requests, shipping quotes, part availability, and delivery times will be answered by our Support Team.  Please allow 24-36 business hours for replies concerning quotes as we answer all inquires in the order they are received.

Providing as much information as possible (part numbers, quantities, and location for shipment destination) will help in quote accuracy and efficiency.

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